Welcome to The Dam Doctor’s Shipping Policy page. At The Dam Doctor, servicing your dam or pond’s needs reaches beyond our local South East Queensland area. We’re committed to delivering our high-quality products right to your doorstep, anywhere in Australia. In partnership with Australia Post and directly from manufacturers, our goal is to ensure that your orders arrive safely and efficiently.
Shipping Classes & Rates
Our products are categorized into shipping classes based on their size and weight, to ensure fair and accurate shipping costs. The classes and their corresponding rates are as follows:
- Mini Bulk (< 5 kg/Lt)
- Metro: $18
- Regional: $20
- Medium Bulk (5 – 10 kg/Lt)
- Metro: $25
- Regional: $30
- Large Bulk (10+ kg/Lt)
- Metro: $90
- Regional: $140
Please note that all items are treated and charged individually for shipping. For orders with multiple items, shipping costs calculations can be conveniently viewed on the /cart/ and /checkout/ pages. Shipping charges for Metro locations are also available on individual product pages.
Metro vs Non-Metro Locations
To ensure our shipping costs are in line with Australia Post’s rates, we differentiate between Metro and Non-Metro areas. This distinction is based on Australia Post’s defined postcode ranges, which are subject to change in alignment with their policies. As of November 2024, the Metro postcodes are as follows:
- Sydney Metro: 1000-1920, 2000-2239, 2555-2574, 2740-2786
- Canberra Metro: 0200-0250, 2600-2620, 2900-2914
- Melbourne Metro: 3000-3207, 3335-3341, 3750-3810, 3910-3920, 3926-3944, 3975-3978, 3980-3981, 8000-8785
- Brisbane Metro: 2484-2490, 4000-4370, 4373-4381, 4400-4405, 4500-4580, 4600-4610, 4614-4615, 9016-9464, 9726
- Adelaide Metro: 5000-5171, 5800-5950
- Perth Metro: 6000-6214, 6800-6997
All other postcodes not listed above are considered Non-Metro (regional) and are subject to our Regional shipping rates.
Shipping and Delivery Process
Our mission is to dispatch your order as quickly as possible. Typically, orders are processed and shipped within 2-3 business days of order confirmation. Delivery times may vary based on your location and postal service efficiency, especially regarding remote or regional areas.
Please ensure your shipping details are accurate to avoid delays. For any queries or assistance with your shipping needs, do not hesitate to contact us directly.
Thank you for choosing The Dam Doctor for your dam and pond maintenance needs. We look forward to serving you with efficiency and care, delivering right to your location, wherever you may be in Australia.